If your flight is delayed significantly, your airline is obligated to provide you with:
The duration of the delay required for these provisions varies based on the flight's distance and the countries involved.
You are entitled to compensation if the delay exceeds 3 hours, and it's due to the airline's fault, such as insufficient bookings or technical issues. However, compensation is unlikely if the delay is caused by factors beyond the airline's control, such as adverse weather or security concerns.
The airline may issue vouchers for these services at the airport. If no assistance is offered, don't forget to retain receipts for your expenses and consider claiming reimbursement from the airline later. It's important to note that airlines typically cover only 'reasonable' expenses, and expenses like alcohol, extravagant meals, or luxury hotels are unlikely to be reimbursed.
You can typically seek compensation if:
For instance, if you were flying from London to Melbourne with a stopover in Dubai, and your connecting flight was delayed or you couldn't board, you would still be eligible for compensation. The compensation amount is determined by both the flight's distance and the length of the delay.
To receive compensation, you must file a claim with the airline, either through their website or by contacting their customer service department.
You have the option to decline the flight if it is delayed for 5 hours or more.
The airline is legally obligated to provide:
You should receive the refund within 7 days of the scheduled flight date. Be sure to inform the airline as soon as you decide not to proceed with the flight.
You can claim compensation of up to €520 if the delay is the airline's fault, depending on the distance and destination of your flight and the extent of the delay. Possible reasons for the airline's fault include technical problems or overbooking.
However, compensation is unlikely if the delay is due to factors beyond the airline's control, such as adverse weather or security issues.
If you have to wait long enough for your replacement flight, the airline is legally obligated to assist you with essential needs, including:
The duration of the delay required for these provisions varies based on the flight's distance and the countries involved.
You have the legal right to choose between:
If you are midway through your journey and don't want a replacement flight, you also have the right to a flight back to your original departure airport.
Try to request a refund or replacement at the airport if possible. If not, you can file a claim with the airline later.
You also have the legal right to:
If you have to wait long enough for your replacement flight, the airline is legally obligated to assist you with essential needs, including:
The duration of the delay required for these provisions varies based on the flight's distance and the countries involved.
The airline might provide vouchers for these services at the airport. If no assistance is offered, keep your expense receipts and consider claiming from the airline later. Remember that airlines typically reimburse only 'reasonable' expenses, and expenses like alcohol, extravagant meals, or luxury hotels are unlikely to be covered.
You are legally entitled to compensation if the airline is responsible for the cancellation, and both of the following conditions apply:
The amount of compensation you're entitled to depends on:
You can submit a claim to the airline to seek compensation. Alternatively, you might be able to claim through your travel insurance, so check if your insurance policy covers cancellations.